An Operations Manual Will Eliminate Many Of The Common Frustrations In Your Business

The development of an Operations Manual may seem like a daunting task.

Many small business owners have stated, "We only have a few employees, why do we need to do this"?

Eliminating Common Frustrations

• Why aren't my employees motivated to do the right job?

• Why do I have to do everything myself?

• Why is it so hard to find good employees?

• I can get the work done faster myself rather than teach someone else to do it

• It is hard for me to keep track of all the things I have to do

• I am not sure I have the right inventory to keep my customers happy

Like so many important tasks in your business, there are several steps to take in developing a workable manual but none of these steps are overwhelming.

So Where Do You Get Started?

At one time you had a "big dream, a mission and a vision" for what you wanted to accomplish with your business.

Can you clearly state what they are?

Here Are Examples You May Be Able To Use

I took the following steps to set a frame work around preparing my Operations Manual:

The first step I took was to write a “mission statement” here it is:

“As a consultant to Construction Equipment dealers my company will provide improved profitability for the dealer through expert advice while reducing their risk, time and effort.”

I am sure that this mission statement may not apply directly to your business but can you find a way to use the idea and apply it to your business?

The second step was to write a “vision statement” these are the exact words I used:

“My consulting will drive dealer’s “absorption rates” to 100% or greater, through highly effective seminars, workshops and individual counseling”.

This vision statement is short, clear, and understandable and sets my consulting business apart from my competition.

It creates a Unique Selling Proposition (USP).

That is what a vision statement should do for your business as well.

Again, this vision statement may not directly apply to your business but I encourage you to look at how you can apply it to your business.

I have heard many small business owners complain that a Mission and Vision Statement is not necessary. They say that they understand their business very well.

These statements are not written for the owner of the business but are written for those who "influence" your business.

Who Must Understand And Buy Into Your Mission and Vision Statements?

Who Are They?

• Your customers

• Your employees

• Your suppliers

• Your banker (or money source)

These groups of people are known as the “big influencers” in your business.

They want to see an Operations Manual; they want to understand how your business works.

Now that the first two steps have been described let’s address how to prepare an Operations Manual, click here to learn more.